Online E- commerce fraud
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What is Online E- commerce fraud?
he Consumer Protection Act, 1986 has been enacted to better protect the interests of the consumers. It covers all goods and services and all mode of transactions including e-commerce. Under the provision of the said Act, a three tier quasi-judicial mechanism, called Consumer Fora, where consumer can file a complaint against any unfair trade practices including those on e-commerce is provided.
Deliverables
Since August 2016, the portal www.consumerhelpline.gov.in has been developed to provide a platform for consumers to register their complaints. Further, the National Consumer Helpline (NCH) has partnered with some companies to resolve their customer complaints. This is an alternate grievance redressal method and is a completely voluntary initiative taken up by these companies. NCH advises consumers of fraudulent transactions to lodge an FIR /make a police Complaint or to Cyber Cell if the company is not traceable.
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