Refund/Replacement Scams
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What is Refund/Replacement Scams?
On the cyber underground, threat actors seek to profit fraudulently from the e-commerce boom. In particular, a tactic called refunding is growing in popularity. Refunding involves defrauding e-commerce vendors by claiming undeserved refunds. It exploits couriers and retailers, seizing technical loopholes in delivery and customer support services while leveraging emotionally manipulative social engineering.
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This fraud uses social engineering to exploit the human weaknesses of a company. Even if a retailer invests millions of dollars in state-of-the-art cybersecurity products, they are not necessarily protected from refund fraud. Thus, instead of relying on technical measures to improve security, retailers must monitor underground channels to understand the latest TTPs and implement organizational processes designed to detect and prevent them.
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